Refunds & Cancellations
Refunds & Cancellations for TML Beverly Hills, LLC
Please read the Refunds & Cancellation policy carefully before purchasing, accessing or using any of our Programs, Products and Services.
Due to your purchase being a coaching or consulting package in a business capacity, we do not offer refunds or cancellations. All contracts and purchases are binding.
Due to your purchase being an info-product in a business capacity and downloadable at the time of purchase, we do not offer refunds or cancellations. All purchases are binding.
Live Events: If you are purchasing attendance to a live event there will be no refunds issued do to the fact that many details & costs incurred are based on the number of attendees. However you may be eligible to attend another event instead. Two cancellations/event changes will result in a forfeiture by you of the event fee and you will not be allowed to reschedule further without re-purchasing.
The Program will be provided over the course specified on the sales page and shall be delivered by a combination of online sessions, telephone sessions, one on one in sessions, or as a downloadable product as detailed on the site.
The date and time of all live programs are as set out on the site but are subject to change. We will provide you with as much notice of any change as is possible but we shall not be liable to you in any way for any change to such dates or times. Please check the site and your email regularly for updates on changes to dates and times.
One on One Sessions
If you need to cancel an One-on-One Session, you should provide us with as much notice as possible (by emailing firstname.lastname@example.org and we will endeavor to reschedule the session to a mutually convenient date and time. If you provide us with less than 24 hours’ notice or fail to provide us with any notice we may not be able to reschedule the session and shall not be obliged to refund you any amounts paid in relation to such session.
If you arrive late for a One-on-One Session, we will try to extend the end time but if this is not possible, the session will end at the scheduled time and we will not be obliged to refund you any amounts paid in relation to such session.
The One-on-One Sessions may be held online via Zoom or other similar platform or in third party venues such as hotel meeting rooms and you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). We will require you to leave if you do not comply with such policies and rules (and shall not be obliged to refund you any amounts paid in relation to such session).
You are responsible for your own belongings that you take to a One-on-One Session and neither we nor the venue will be liable for any loss, damage, theft or destruction of any of your belongings.
You agree to indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inaction’s while at a venue as part of the Program
Group telephone sessions shall start and end at the scheduled times regardless of the time that you join the call. If you are late for an individual telephone call, this may be extended at our discretion but if we need to end at the scheduled time, we shall not be obliged to refund you any amounts in relation to such session.
The online sessions of the Program are held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Program but in the event that such content (or any content added by you or other participants in the Program) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.
You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorized use of your account.
Where we are providing goods or products (such as downloads, DVDs, workbooks, binders, or any tangible product) (“Products”) as part of the Program or otherwise, the following terms and conditions of this paragraph 4 shall apply.
Any photographs of the Products on our site are for illustration purposes only.
The delivery charges for the Products are as set out on our site from time to time.
Your order will be fulfilled by the estimated delivery date set out in our confirmation email or as described on our site, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will endeavor to contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave us when you placed the order and the Products will be your responsibility from the completion of delivery.
If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. Return delivery will be at your expense.
You own the Products once we have received payment in full, including all applicable delivery charges.
The total price payable for the Program is as set out in the summary of key terms above.
You may choose to pay by Installments or in one lump sum and the total price payable shall depend upon which option you have chosen and shall be as set out in the summary of key terms.
If you choose to pay in Installments a deposit of the amount set out in the summary of key terms is payable on registration for the Program You will then be invoiced for a further Installments (as specified on our website) for the amount set out in the summary of key terms every 30 days until the total price payable has been paid. Such invoices must be paid within 7 days of the date of the invoice.
Payment is to be made by any method that is detailed on our site from time to time.
Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 7 days of the date due we reserve the right to (i) charge interest from the date due for payment to the actual date of payment at the rate of 3% above the base rate of HSBC from time to time in force and/or (ii) suspend the availability of the Program until such time as payment is made or the Contract is terminated.
The total price payable as set out in the summary of key terms is exclusive of Value Added Tax (and any other applicable taxes or duties) which shall be added at the applicable rate where necessary.
shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Program
All payments are non-refundable other than as set out in this policy.
We warrant to you that the Program and Program materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Program is supplied.
Other than as set out in paragraph 5.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.
We will endeavor to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
We acknowledge that in the course of the Program we will have access to your confidential information and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information. This restriction does not apply to:
(a) any use or disclosure authorized by you or required by law; (b) any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or (c) any information which is already in, or comes into, the public domain otherwise than through our unauthorized disclosure.
You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Program to you.
We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Program and all content within the Program and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Program or the content of the Program to you or to any other person.
You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the Program
We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable license to use all or any of the content of the Program for the purposes for which the Program were provided only.
Except as set out in paragraph 6.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.
You may not without our prior written consent make any audio or visual recordings of any part of our Program
We may from time to time record the Program being delivered during your attendance. You authorize us to use your image and voice in any such recordings without payment, other condition or need for further consent.
You acknowledge that certain information contained in the Program and Program materials is already in the public domain.
You are not permitted to sell or promote products or services to other participants in the Program at or during any part of our Program without our prior written permission.
The provisions of this paragraph 7 shall survive termination of the Contract.
Term and termination
The Contract shall continue until the end of the Program when the Contract shall expire other than for the Terms that are specifically stated to remain in force.
Notwithstanding the provisions of paragraph 8.1 or 8.2, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:
The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or
The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offense(other than a road traffic offense); or
The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.
On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining Installments regardless of the point at which the Contract is terminated).
Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.
Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.
This paragraph 7 shall survive termination of the Contract.
Where the Contract expires, this shall be treated as a termination for the purposes of paragraph 7.7 and all other paragraphs that refer to “termination”.